To have access to the sports facilities, you must be a member of Sports Services. You are automatically a member of Sports Services if:
- You are a registered student at the University of Ottawa for the current semester and your registration is in good standing.
- You are a regular support staff member, a teaching member contributing to social benefits or a retiree from the University of Ottawa.
- You purchase a Sports Services membership and your account is in good standing.
Those aged 15 and under must be accompanied into the facility and change rooms by a responsible individual aged 16 and over.
A one-day access pass to Sports Services is also available.
Student and employee cards issued by the University of Ottawa as well as those issued by Sports Services are the only recognized official pieces of ID for access to sports facilities. For University of Ottawa students, the U-Pass is not an acceptable replacement to the student card.
Sports Services recognizes that, on occasion, a member may forget his or her official ID card required for access to sports facilities. In this case, another photo ID card will be temporarily accepted and the incident will be documented in the member’s file. Because of this process, there may be a delay in the member’s access to the facility. Sports Services reserves the right to refuse access to anyone who is unable to prove his or her identity with a valid photo ID or anyone repeatedly forgetting his or her official University of Ottawa ID card.
NOTE: Any staff member of Sports Services has the right to revoke membership privileges at any time. Sports Services also declines any responsibility for accidents and loss or theft of personal belongings.
Despite all efforts to publish accurate information, there is a possibility that some errors may have been overlooked. In cases such as these, corrections will be posted on the Sports Services website in a timely manner.
For activity cancellations at Montpetit Hall, call 613-562-5800 ext. 4327 during regular hours of operation or go to the client services desk.
For cancellation of sports at the Minto Sports Complex, call 613-562-5789 during regular hours of operation or go to the client services desk.
Sports Services reserves the right to adjust schedules as required. Late cancellations are posted at the entrance of the room in question.
- Smoking is prohibited in Montpetit Hall and the Sports Complex.
- All food and beverages must be consumed outside the sports facilities.
- Newspapers or other paper objects are not permitted in the saunas.
- Shaving is not permitted in the saunas.
- In the sauna, sit on a towel.
- Sandals are recommended in the locker rooms and in the pool area.
- Do not leave any food in the lockers.
- Do not hang any piece of clothing or your towel on your locker door.
- Do not spit on the ground.
- Use a towel to wipe off your exercise bench both before and after use.
- Do not walk barefoot in the sports facilities.
Users are required to wear a sweater, t-shirt or other appropriate sportswear, as well as running shoes which do not scuff the playing surfaces. Bags are not allowed into any of the activity areas and corridors including the fitness centres. Sport shoes previously worn outside are not permitted on the playing surfaces. Regular shorts, clothing and shoes are not allowed in the pool or in the pool area. It is mandatory to wear a bathing suit in the pool or the pool area.
Accidents, injuries and first aid
All of our employees are certified in first aid and cardio-pulmonary resuscitation. Members must advise staff of accidents or injuries. In case of an emergency, our staff will make the necessary phone calls to ensure the members safety.
Members taking part in Sports Services activities are not insured in case of accident. Individuals are therefore responsible for securing their own coverage. With the exception of dental care, most expenses related to medical treatment are paid by the Health program of each Canadian province.
Members are encouraged to leave their valuables in a safety deposit box, available free of charge at the client services desks of Montpetit Hall and the Health and Lifestyle Centre, and use a high quality lock. A lost or no-returned key is subject to a $25 replacement fee. The card has a limited life expectancy and it can be activated or deactivated as needed.
- Avoid leaving your personal belongings unsupervised.
- Inform the staff of any suspicious looking activities or individuals in the facilities.
- Never leave your credit card or any health card as proof of identification.
- Do not bring glass containers into the facilities or the locker rooms.
- Wring the water from your bathing suit in a sink or use a centrifuge.
- Know where the emergency exits are located and leave the facility immediately if the alarm sounds.
- Wearing sandals in the facilities is not allowed except in corridors, swimming pool, martial arts room and change rooms.
- All of our facilities are regularly patrolled by both our employees and Protection Services Officers. These employees may be in uniform or dressed casually.
- For the protection of our clients, electronic surveillance cameras are used in certain areas of the sport facilities.
Patrons using this facility do so at their own risk. The University of Ottawa does not accept responsibility for related risks or injuries.
Users of our facilities must ensure they are fit to participate in physical activities. Those with a condition affecting their ability to participate must take appropriate safety precautions for their own safety. Any person with a serious medical condition should be accompanied by an adult knowledgeable of their condition and responsible for their direct supervision.
Any person using another person's card, or a forged or altered card, is subject to the sanctions of the University regulations on fraud and will lose their membership privileges without refund. People who try to admit another person to our facilities illegally shall be expelled from the premises and will lose their membership privileges without refund.
Anyone under the influence of alcohol or other substances will be denied access to the sports facilities.
Parking Permit for HLC Members
A 2-hour-per-visit parking permit in the Sports Complex garage is included in the membership of all members except registered students. Permit holders are able to park in any of the non-reserved parking spaces. The permit is valid for the duration of the membership agreement and as long as the member is in good standing. All permits are issued at time of purchase, are non-transferable, remain the property of the University of Ottawa and must be returned upon request. There is a $10 fee (plus taxes) for the replacement of a lost or stolen permit. This permit is only valid for the registered vehicle and while the permit holder is present at the HLC. Officers may verify and issue infraction notices accordingly.
Temporary suspension of membership
Sports Services looks to provide certain flexibility to its members. To this end, you can request the temporary suspension of your membership for a minimum of one month and only once over the duration of your membership.
How to get a refund
Your registration is not confirmed until payment is received. We accept Visa, MasterCard, debit card, cash and cheques (made payable to the University of Ottawa). All returned cheques are subject to administrative charge. Programs may be cancelled due to insufficient registration. A full refund will be issued in these situations.
For all refunds, your original receipt is required.
Memberships are non-transferable and non-refundable. Certification programs, locker rentals, group fitness cards and personal training services are non-refundable.
Outdoor activities are not refundable, unless you find someone to take over your reservation. In such case, a $10 or 10% administration fee (whichever is higher) will be deducted from the initial price.
Intramural: A refund may be issued for a withdrawal before the second game of play. After, refunds will only be issued due to illness or injury, in which case documented proof will be required (doctor's note). A 25% withdrawal fee will apply to any all refunds.
Other activities: if you are unable to participate in the activity, a $10 or 10% administration fee (whichever is higher) will be deducted from the initial price ONLY if you withdraw prior to the second meeting of the activity.
For all camps, a confirmation letter is required. A 10% administrative fee will be applied. Partial refunds for daily absences will not be provided.
All costs listed are subject to applicable taxes at the applicable rate. Sports Services reserves the right to revise its pricing without notice.
If you are not familiar with the use of any piece of equipment, please ask the attendant on duty for safety guidelines.
The centres can become very busy. We suggest that you spread out your training sessions throughout the day. Cardiovascular equipment and treadmills can be reserved no more than 45 minutes in advance. Furthermore, you cannot book more than two consecutive sessions on one given machine.
Out of courtesy, please wipe off the equipment after use.
For safety reasons, all members must secure weights with collars and may not wear sandals.
To prevent accidents, leave your bags in your locker, and put all pieces of equipment back in their respective areas.
The Manager of Instructional and Fitness / Wellness programs remains responsible for administering the fitness centres.
Montpetit Hall Aquatic Centre – 125 University Street
- All bathers must shower with warm water and soap and rinse off the soap before entering the pool.
- The shower must be turned off after use. The shower room floor is slippery when wet. Do not run.
- Outdoor footwear is not permitted on the pool deck. Rubber pool sandals are recommended.
- Any pool fouling will result in the pool being temporarily closed in accordance with provincial regulations.
- Bathing apparel must be clean and used specifically for the purpose of bathing.
- No glass containers, food or beverages are allowed in the change room or on the pool deck.
- Spectators are asked to remain in the identified spectator area.
Saunas (Montpetit Hall) – 125 University Street
It is recommended that people stay in the sauna for a maximum of 5 to 10 minutes.
There is no proof that saunas promote health or that tolerance to high temperatures increases with repeated exposure. People subject to fainting spells or suffering from an irregular heart-beat, palpitations, angina, hypertension or any other cardiovascular disease must avoid the sauna and the whirlpool without prior medical consultation and permission from their doctor.
Avoid using the sauna after strenuous physical exertion. Never enter the sauna or whirlpool alone.
People under the age of 16 are not allowed in the sauna.